Refund Policy
Our cancellation and refund terms for your peace of mind.
At Airport Taxis Pvt (Ltd), we understand plans can change. This policy outlines our fair and transparent cancellation and refund procedures.
Cancellation Timeframes & Refunds
| Cancellation Timing | Refund Amount |
|---|---|
| 48+ hours before pickup | 90%refund |
| 24-48 hours before pickup | 50%refund |
| Less than 24 hours or No-show | 0%no refund |
| Transaction errors / duplicate payments | 100%refund |
How to Request a Cancellation
- 1
Contact Us
Email us at info@airporttaxis.lk or call +94 722 885 885 | 0719 885 885 | 0712 100 500
- 2
Provide Booking Details
Include your booking reference number and registered email
- 3
Receive Confirmation
We'll send you a cancellation confirmation email within 24 hours
Refund Processing
Important: Refunds are issued only to the original card used for payment.
- Refunds are processed within 5-7 working days after approval
- Bank processing times may vary (typically 3-5 additional days)
- International cards may take up to 14 days
- A confirmation email will be sent when refund is initiated
Non-Refundable Situations
- No-show without prior cancellation
- Cancellation less than 24 hours before pickup
- Services already rendered (trip completed)
- Bookings cancelled due to fraud or policy violations
- Customer-initiated changes after pickup has begun
Special Circumstances
We may offer full refunds in exceptional cases:
- Flight cancellations (with proof)
- Medical emergencies (with documentation)
- Service failure on our part
- Natural disasters or government-mandated restrictions
Each case is reviewed individually. Contact us with supporting documentation.
Need Help with a Refund?
Official Refund Policy of Airport Taxis Pvt (Ltd). Last updated January 2024.
info@airporttaxis.lk+94 722 885 885 | 0719 885 885 | 0712 100 500